* In the areas we service (see below) we can be at your home within 24 hours after your call (7 am to 4 pm Monday to Friday). Service calls during the hours of 7 am to 4 pm Monday to Friday cost $199 and we do not offer service visits outside of these hours, on weekends or on public holidays). Our service comprises one hour of labour to diagnose the problem and do minor repairs.
For any part required or additional labour not included in the initial service visit, a written quote will be provided to rectify the problem. Any additional charges will be quoted individually and will be payable directly to Origin Energy.
Areas we service
We supply and install hot water systems and hot water heaters within 100 km of capital city GPO locations in NSW, QLD, VIC and SA. NSW areas we service include Central Sydney, Eastern Suburbs, Inner West, Botany Bay, St George & Sutherland Shire, Macarthur, South West, Parramatta, Penrith Valley, Hills & Hawkesbury, Macquarie Park-Ryde, Upper & Lower North Shore, Northern Beaches, Gosford, Woy Woy, The Entrance, Wollongong, Kiama, Shell Harbour and Katoomba. QLD areas we service include Brisbane, Sunshine Coast, Gold Coast, Tweed Heads, Gatton and Ipswich. VIC areas we service include Central Melbourne, Outer Melbourne, Mornington Peninsula, Bellarine Peninsula, Bass Coast, Greater Geelong, Craigieburn, Narre Warren, Pakenham, Cardinia, Casey and Yarra Ranges. SA areas we service include Central Adelaide, Adelaide Hills, Salisbury, Onkaparinga, Gawler, McLaren Vale, Victor Harbour and Southern Fleurieu Peninsula.
+ Replacement systems will be installed Monday to Friday. Same day installation applies to purchases made prior to 10 am in your capital city in the areas we service and applies to selected systems. Installations are based on standard installations with no variations in a like for like scenario, excluding products that require a fuel change and/or relocation. Same day installation is not valid for purchases made on Saturday or Sunday and / or public holidays.
^ Our 12 month payment plan includes $0 deposit and the cost of the system is paid over 12 months via equal monthly installments on your credit card.
View our Customer Contract