Residential customers
From time to time, you might be charged extra fees and charges. These vary depending on your contract type and which state you live in so please take a look at the relevant state for you. For details on additional charges if you're a business customer, see Additional charges for business customers.
Card payment fee adjustment
On 23 March 2018, we set our Visa and Mastercard card payment fee to 0.55% (inclusive of GST). From 23 March 2018 to 15 August 2018, the fees should have been 0.31% for Visa debit card payments, 0.36% for Mastercard debit card payments and 0.49% for card payments made over the counter at Australia Post. (All fees inclusive of GST.) We're refunding the difference to affected customers and we're sorry for any inconvenience.
We’re also refunding the difference to those affected QLD customers who used a credit card to make a payment on or shortly after 23 March 2018 where Origin didn’t provide them with advance notice of the change.
Australian Capital Territory
Prices current at 3 December 2018.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 October 2018. View changes. |
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. Changes were made on 1 October 2018. View changes. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) |
Disconnection fee If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
|
| – Electricity | $36.50 |
| – Natural gas | $18.46 |
Reconnection fee If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
|
| – Electricity | |
| If you’re moving home and we need to request a special meter read. | $36.50 |
| If your home is de-energised and requires a turn on service order. | $78.92 |
| – Natural gas | $18.46 |
Metering charges For metering-related charges that a metering service provider may charge us. |
$0 |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
New South Wales
Prices current at 1 January 2019.
| Fee type | Cost | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 October 2018. View changes.
Fees may apply to the total amount (incl GST) for payments made over the counter at Australia Post outlets. |
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72%
Visa and Mastercard - 0.49% |
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| Late payment fee (GST exempt) Exclusions apply 1 |
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| – Market contracts and Standard natural gas retail contracts | $12 | ||||||||||
| – Standard electricity retail contracts | $10.90 | ||||||||||
Metering charges For metering-related charges that a metering service provider may charge us. |
$0 | ||||||||||
| Disconnection/Reconnection fee If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
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Electricity
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Natural gas
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Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill. Request for historical billing information.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
1 Late payment fee exclusion
For electricity contracts, the account holder receives the Low Income Household Rebate or the Medical Energy Rebate:
- if the bill that was not paid by the due date, or another bill under your account, is the subject of a matter being considered by the Energy mbudsman;
- if the bill is subject to an arrangement to pay by instalments under a payment plan;
- if any part of the bill is paid by a voucher issued under the Energy Accounts Payment Assistance Scheme; or
- if we're aware that you have sought assistance to pay the bill from a participating community welfare organisation that issues vouchers under the Energy Accounts Payment Assistance Scheme.
Queensland
Prices current at 1 January 2019.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 January 2019. View changes. |
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. Changes were made on 1 January 2019. View changes. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to market contracts and natural gas Origin Standing contracts only) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) |
Solar meter charge (applies to electricity market contracts and Origin Standing contracts only) A charge will apply if you have a Solar PV system installed at your premises. This fee is passed through from your distributor and may vary. |
6.974 cents per day (incl GST) |
Metering charges For metering-related charges that a metering service provider may charge us. |
$0 |
Disconnection/Reconnection fee (Applies to market contracts and standing offers) If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by your distributor and/or meter provider and do change from time to time. |
|
| – Electricity |
$11.28 |
| Natural gas Australian Gas Networks APT Allgas |
$11.00 $23.88 |
Wasted truck fee If you do not meet the appointment requirements (VSE) or the site is not ready for work to be completed. |
$118.27 |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
South Australia
Prices current at 1 October 2018.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 October 2018. View changes. |
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. Changes were made on 1 October 2018. View changes.
|
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 |
Disconnection/Reconnection fee If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by your distributor and/or meter provider and do change from time to time. |
|
| – Electricity | $42.13 |
| – Natural gas | $11.66 |
Metering charges For metering-related charges that a metering service provider may charge us. |
$0 |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
Victoria
Prices current at 1 January 2019.
| Fee type | Cost | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 October 2018. View changes.
|
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
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Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. Changes were made on 1 October 2018. View changes. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
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Paper Bill Fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) | ||||||||||
Disconnection fee If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are set by your distributor and do change from time to time. |
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Electricity
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Natural gas
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| Reconnection Fee If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are set by your distributor and do change from time to time. |
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Electricity
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Natural gas
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Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Western Australia
Prices current at 1 January 2019.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 October 2018. View changes.
|
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. Changes were made on 1 October 2018. View changes. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) |
Disconnection/Reconnection fee If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are set by your distributor and do change from time to time. |
|
| – Natural gas | $20.71 |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Got questions about your bill? Send us a message or give us a call on 13 24 61.
If you're a business customerSee Additional charges for business customers.
All amounts include GST, where applicable.