Residential customers
From time to time, you might be charged extra fees and charges. These vary depending on your contract type and which state you live in so please take a look at the relevant state for you. For details on additional charges if you're a business customer, see Additional charges for business customers.
Australian Capital Territory
Prices current at 3 December 2018.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 October 2018. View changes. |
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. Changes were made on 1 October 2018. View changes. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) |
Disconnection fee If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
|
| – Electricity | $36.50 |
| – Natural gas | $18.46 |
Reconnection fee If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
|
| – Electricity | |
| If you’re moving home and we need to request a special meter read. | $36.50 |
| If your home is de-energised and requires a turn on service order. | $78.92 |
| – Natural gas | $18.46 |
Metering charges For metering-related charges that a metering service provider may charge us. |
$0 |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
New South Wales
Prices current at 1 January 2019.
| Fee type | Cost | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 October 2018. View changes.
Fees may apply to the total amount (incl GST) for payments made over the counter at Australia Post outlets. |
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72%
Visa and Mastercard - 0.49% |
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| Late payment fee (GST exempt) Exclusions apply 1 |
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| – Market contracts and Standard natural gas retail contracts | $12 | ||||||||||
| – Standard electricity retail contracts | $10.90 | ||||||||||
Metering charges For metering-related charges that a metering service provider may charge us. |
$0 | ||||||||||
| Disconnection/Reconnection fee If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
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Electricity
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Natural gas
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Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill. Request for historical billing information.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
1 Late payment fee exclusion
For electricity contracts, the account holder receives the Low Income Household Rebate or the Medical Energy Rebate:
- if the bill that was not paid by the due date, or another bill under your account, is the subject of a matter being considered by the Energy mbudsman;
- if the bill is subject to an arrangement to pay by instalments under a payment plan;
- if any part of the bill is paid by a voucher issued under the Energy Accounts Payment Assistance Scheme; or
- if we're aware that you have sought assistance to pay the bill from a participating community welfare organisation that issues vouchers under the Energy Accounts Payment Assistance Scheme.
Queensland
Prices current at 1 January 2019.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 January 2019. View changes. |
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. Changes were made on 1 January 2019. View changes. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to market contracts and natural gas Origin Standing contracts only) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) |
Solar meter charge (applies to electricity market contracts and Origin Standing contracts only) A charge will apply if you have a Solar PV system installed at your premises. This fee is passed through from your distributor and may vary. |
6.974 cents per day (incl GST) |
Metering charges For metering-related charges that a metering service provider may charge us. |
$0 |
Disconnection/Reconnection fee (Applies to market contracts and standing offers) If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by your distributor and/or meter provider and do change from time to time. |
|
| – Electricity |
$11.28 |
| Natural gas Australian Gas Networks APT Allgas |
$11.00 $23.88 |
Wasted truck fee If you do not meet the appointment requirements (VSE) or the site is not ready for work to be completed. |
$118.27 |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
South Australia
Prices current at 1 October 2018.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 October 2018. View changes. |
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. Changes were made on 1 October 2018. View changes.
|
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 |
Disconnection/Reconnection fee If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by your distributor and/or meter provider and do change from time to time. |
|
| – Electricity | $42.13 |
| – Natural gas | $11.66 |
Metering charges For metering-related charges that a metering service provider may charge us. |
$0 |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
Victoria
Prices current at 1 January 2019.
| Fee type | Cost | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 October 2018. View changes.
|
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
||||||||||
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. Changes were made on 1 October 2018. View changes. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
||||||||||
Paper Bill Fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) | ||||||||||
Disconnection fee If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are set by your distributor and do change from time to time. |
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Electricity
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Natural gas
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| Reconnection Fee If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are set by your distributor and do change from time to time. |
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Electricity
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Natural gas
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Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Western Australia
Prices current at 1 January 2019.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. Changes were made on 1 October 2018. View changes.
|
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. Changes were made on 1 October 2018. View changes. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) |
Disconnection/Reconnection fee If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are set by your distributor and do change from time to time. |
|
| – Natural gas | $20.71 |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Got questions about your bill? Send us a message or give us a call on 13 24 61.
If you're a business customerSee Additional charges for business customers.
All amounts include GST, where applicable.